Frequently Asked Questions
Absolutely! Any individual Proven.pet products can be added to any of the 4 Steps. For example, many pet parents use Microbiome.scrubber during each step even though it's listed in Step 1 of the Proven.protocol.
No, take your Proven.pet products at whichever time of day is most convenient for you or your pet.
You can begin using Proven.pet products from 8 weeks old.
Yes, but reach out to our Support Team to discuss dosage and other considerations before starting.
The products offered by Proven.pet are safe and tested for all animals including people. Please reach out to our Support Team before starting the Proven.protocol for yourself.
As with any product, supplement, or medication there is the possibility of taking too much. For Proven.pet products, that usually means short term diarrhea at worst.
Proven.pet offers a 60 day Money Back Guarantee. Any unused Proven.pet products can be returned for a refund within 60 days. Please reach out to our customer support team to initiate this process at support@proven.pet.
The best way to change your order is to contact our support at support@proven.pet. If an order is shipped, we won't be able to make any changes to your order.
The Proven.pet team ships all completed orders daily. Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support team for a replacement.